Privacy Policy

Effective Date: 6/20/2025. Last Updated: 10/15/2025

1. Overview

Subcore.ai (“Subcore,” “we,” “us,” or “our”) provides AI-powered conversational and automation services across digital and voice channels. This Privacy Policy explains how we collect, use, disclose, and protect personal information obtained through our website, platform, SMS campaigns, and other related services (collectively, the “Services”).

By using our Services or opting in to communications from Subcore, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of information depending on how you interact with our Services:

Contact Information: Name, phone number, email address, and company details.
Account Data: Login credentials, user preferences, and organization settings.
Communication Data: Messages sent via chat, voice, SMS, or email, including timestamps and response data.
Usage Data: IP address, device identifiers, browser type, operating system, and activity logs.
AI Interaction Data: Prompts, responses, and related metadata generated through AI systems, used for system improvement and analytics.
Compliance and Consent Records: Opt-in status, timestamps, and proof of consent for A2P SMS or messaging services.

3. How We Use Information

We use your information to:

Deliver and maintain our Services, including AI agent interactions.
Send informational or transactional messages, including SMS updates, alerts, and support responses.
Send marketing messages (only with your explicit consent).
Monitor and analyze usage to improve performance, accuracy, and reliability of AI models.
Ensure compliance with applicable laws, carrier requirements, and industry standards.
Prevent fraud, abuse, and unauthorized access.

4. SMS Messaging

By providing your mobile number and opting in, you consent to receive SMS messages from Subcore.

Message frequency varies by use case.
Standard message and data rates may apply.
You may opt out at any time by replying STOP, or request help by replying HELP.
We maintain logs of opt-in and opt-out events for regulatory compliance.

Subcore complies with all CTIA, TCPA, and carrier-level guidelines governing A2P messaging.

5. Information Sharing

We do not sell or rent your personal data. We may share information with:

Service Providers: Partners who support delivery of our Services (e.g., messaging carriers, hosting providers, analytics vendors).
Enterprise Clients: If you use Subcore as part of a business relationship, relevant data may be shared with your organization for analysis or compliance purposes.
Regulators or Law Enforcement: When required by law, regulation, or court order.
Business Transfers: In the event of a merger, acquisition, or sale of assets, where information may be transferred under confidentiality protections.

6. Data Retention

We retain personal information only as long as necessary to provide our Services, fulfill legal obligations, resolve disputes, and enforce our agreements.

SMS and conversational logs may be stored for limited durations required by compliance and carrier regulations.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including encryption, access controls, and secure storage.

Despite these measures, no system is completely secure. You acknowledge that transmission of data over networks carries inherent risk.

8. AI System Data

Conversations with Subcore’s AI systems may be processed to improve model performance, reliability, and safety.

We apply data minimization, pseudonymization, and strict access controls to all training or evaluation data. Sensitive or personal information is not used to train models unless explicitly authorized.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data.
Request restriction or objection to certain data processing.
Withdraw consent for communications at any time.
Request a copy of data we hold about you.

Requests can be sent to privacy@subcore.ai.

10. Children’s Privacy

Our Services are not intended for individuals under 13 years of age, and we do not knowingly collect information from them. If such data is discovered, it will be deleted immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Continued use of our Services after an update constitutes acceptance of the revised policy.

12. Contact

For privacy inquiries or data requests, contact:

Subcore AI

8000 Avalon Boulevard, Suite 100, Alpharetta GA 30009, United States

hello@subcore.ai